Our services
Your brand, operated end to end.
Strategy, store operations, marketing, logistics and compliance — delivered by one team that is accountable for the result.
How we work
Ten service lines. One operating partner.
You don’t need five agencies to sell in China. You need one team that can move from market analysis to a live store, then keep it growing while staying compliant. Our service lines are modular — start where you are, add what you need.
Every engagement begins with a diagnosis, not a proposal template. We map your category, your competitors and your margin structure before recommending a channel mix.
01
China Market Research
Pre-market launch analysis for better clarity on the path to profitability — before you commit inventory or budget.
- Category size, growth and seasonality
- Competitor and price-band mapping
- Consumer insight and demand testing
- Channel and platform recommendation
- Pricing, margin and landed-cost model
- Launch roadmap and KPI forecast
02
Store Operations
Flagship stores on Tmall, Tmall Global, JD.com and Douyin — built, merchandised and optimised by local operators every day.
- Store design and brand localisation
- Product listing and content production
- Search keyword and category strategy
- Daily operations and stock management
- Campaign planning and platform events
- Performance reporting and reviews
03
Digital Marketing & New Media
Full-funnel campaigns across Xiaohongshu, Douyin and WeChat — content, KOL collaborations and always-on performance marketing.
- Digital marketing strategy and planning
- KOL and KOC collaboration
- Content creation: photo, video and copy
- Account management and fan engagement
- Live-stream planning and hosting
- Paid media and performance optimisation
04
Warehousing, Logistics & Fulfilment
Bonded and cross-border logistics, customs clearance and order fulfilment — with returns handling designed for the Chinese shopper.
- Overseas-to-China logistics solutions
- Customs registration and clearance
- Bonded and domestic warehousing
- Order fulfilment and packaging
- Returns and exchange handling
- Inventory visibility and replenishment
05
Regulatory Compliance
Product registration, labelling and platform qualification aligned with China Customs and the latest regulatory requirements.
- Product registration and filing
- Chinese labelling review
- China Customs regulatory compliance
- Platform qualification and audit support
- Ongoing regulatory monitoring
- Incident and recall procedures
06
IT Services & Financial Settlement
ERP and system integration, order processing and reporting — with transaction management, FX and remittance settled in your home currency.
- ERP system and software development
- Mini-program and mobile solutions
- Custom system integration
- Stock control and order processing
- Reporting and business intelligence
- FX management and remittance
07
Customer Support
Chinese-language service that protects your rating: 7×24 online support and 7×12 telephone support, staffed by trained brand ambassadors.
- 7×24 Chinese–English online support
- 7×12 telephone customer support
- Pre-sales consultation and conversion
- After-sales and returns handling
- Review and rating management
- Service quality monitoring
Our process
From first conversation to first repeat purchase.
Diagnose
Category, competitor and margin analysis to confirm whether — and how — China works for your brand.
Localise
Brand positioning, product selection, pricing architecture and content adapted for Chinese shoppers.
Launch
Store build, compliance, stock in bond and a launch campaign across marketplace and social channels.
Scale
Always-on operations, KOL and live commerce, retention marketing and quarterly commercial reviews.
Tell us what you want to sell in China.
We’ll come back with a category snapshot, realistic volumes and the services you actually need.