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Let’s talk about China.
Tell us about your brand, your category and your timeline. We’ll reply within one business day.
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Phone
+86-13803790220+86-13803790220
Office
25-2, Area B, Heng Sheng Science Park, Taikang East Road, Luolong District
Office hours
Mon–Fri · 09:00–18:00 CST
Languages
English · 中文
Before you write
Frequently asked questions.
How long does it take to launch on Tmall Global?
Typically 8–12 weeks from signed agreement, assuming product registration documents are ready. Store setup, qualification review, content production and first stock in bond account for most of that timeline.
Do we need a China entity to work with you?
Not necessarily. Cross-border marketplaces allow international brands to sell from overseas. For domestic platforms or local invoicing, a local entity is usually required — we’ll advise which route fits your category and volumes.
Can we start with only part of your services?
Yes. Some clients start with market research, others with logistics or customer service only. Most begin with a research and launch package, then add marketing and operations once the store is live.
How are fees structured?
A monthly retainer for ongoing operations, plus campaign or project fees where relevant. Logistics and fulfilment are quoted transparently per order and per storage volume.
How quickly will we hear back?
Within one business day (CST). If your enquiry is urgent, include your WeChat ID and we’ll reach out directly.