This policy explains what personal data BAC E-Commerce collects when you visit this website or send us an enquiry, why we collect it, and what you can ask us to do with it. We keep the policy short on purpose; if anything is unclear, write to info@bac-cn.com.
1. Who we are
BAC E-Commerce is a China market-entry and e-commerce operations partner based in Luoyang, Henan, China. We work with international brands that sell, or plan to sell, on Chinese marketplaces and social platforms. For the purposes of applicable data protection law, we are the controller of the personal data described below.
2. Information we collect
- Details you give us. Name, company, role, email address, phone or WeChat ID, country and the content of your message when you use the contact form, email us or talk to us at an event.
- Business information. Brand, product category, target platforms and commercial objectives that you share while we prepare a proposal.
- Technical data. IP address, browser and device type, pages viewed, referring URL and approximate region, collected through server logs and analytics.
- Cookies. A small number of functional and analytics cookies, described in section 5.
We do not ask for, and do not want to receive, sensitive personal data such as identity numbers, health information or payment card details through this website.
3. How we use your information
- To answer your enquiry and prepare a scope, timeline or quotation.
- To deliver services under a signed agreement, including coordinating with marketplace and logistics partners on your behalf.
- To operate, secure and improve this website.
- To send occasional updates about our services, where you have asked for them or where the law allows it. Every message includes a way to opt out.
- To meet accounting, tax and record-keeping obligations.
4. Why we are allowed to use it
Depending on your location, we rely on one or more of the following: your consent (for example when you submit the contact form or subscribe), the performance of a contract with you, our legitimate interest in running and promoting our business, and compliance with legal obligations.
5. Cookies and analytics
This site uses cookies that are necessary for it to work, and may use analytics cookies to understand which pages are useful. You can block or delete cookies in your browser settings; the site will still work, but some preferences may not be remembered. We do not use cookies to build advertising profiles across other websites.
6. Who we share it with
We share personal data only with service providers that help us operate: our hosting provider, email and CRM tools, analytics providers, and — where your project requires it — marketplace, logistics, payment and compliance partners acting on your instructions. They receive the minimum needed for their task. We do not sell personal data, and we do not share it for third-party advertising.
7. International transfers
Our team is based in China, so enquiries sent from other countries are transferred to and stored in China. Where a transfer is required by law to be protected, we use appropriate safeguards such as standard contractual clauses with our providers.
8. How long we keep it
Enquiries that do not become projects are deleted or anonymised within 24 months. Contract, invoice and compliance records are kept for the period required by Chinese accounting and tax rules. Analytics data is kept in aggregated form.
9. Your rights
Subject to local law, you may ask for a copy of your personal data, correction of inaccurate data, deletion, restriction of processing, or an export in a portable format, and you may object to processing based on legitimate interests. Write to info@bac-cn.com and we will respond within 30 days. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local supervisory authority.
10. Security
Access to personal data is limited to team members who need it, transferred over encrypted connections and stored on access-controlled systems. No method of transmission or storage is completely secure, but we review our measures as the business grows.
11. Children
Our services are aimed at businesses. This website is not intended for anyone under 16, and we do not knowingly collect their personal data.
12. Changes to this policy
If we change how we handle personal data we will update this page and revise the date at the top. Material changes affecting existing clients will also be communicated by email.
13. Contact
Questions about this policy, or a request relating to your data: info@bac-cn.com. You can also reach us through the contact page.